The classic case I used to see, though not so much anymore, was business owners continuing to use desktop accounting software when they could save literally hours of data entry time and cost by switching to an Internet-based system like Xero.

If you consider the phrase “If it ain’t broke, don’t fix it”, famously used by T. Bert Lance, Director of the Office of Management and Budgets in Jimmy Carter’s 1977 administration in America, then you wouldn’t consider a change at all. But whilst it may not be broke if there’s an easier, quicker, cheaper way to do the same process or job, wouldn’t you want to change?

THREE WELL-KNOWN QUOTES THAT RESONATE WITH ME ABOUT WHY WE NEED TO MAKE...